Soft Skills Training at PBC
Customized to your needs and preferences.
Soft Skills are personal attributes that, when honed and used effectively, enable us to have meaningful and harmonious interactions and relationships, both personally and at our workplace.
We often come across employers and organizations who recruit new employees not simply because of their technical know-hows, but because of their good soft skills – reflected in their work ethic, work style and communication style.
Soft skills are appreciated by everyone, and – since the COVID-19 pandemic – more sought after than ever by employers and organizations around the world.*
*Survey by Express Employment Professionals, May 2022 (ExpressPros.com)
"More than half of hiring decision-makers believe soft skills are very important or absolutely essential when considering a job applicant."
(Globe Newswire, July 2021; based on a Harris Poll Survey from Dec. 2020)
Trainings for Individuals
Trainings for Institutions and Universities
Trainings for Companies
Including the following optional workshops:
Effective Business Communication
This workshop will help participants understand the different methods and strategies of business communication while dealing with colleagues, management, clients and partners. It focuses on effective face to face communication, body language and para-verbial skills; assertive communication; how to convey our messages successfully in business emails; how to impress and win through business presentations; how to handle conflicts; and strategies and etiquette for virtual communication and cross cultural teams.
For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.The Team Building program is designed to facilitate a better understanding of the company’s goals and principles; to improve communication within a team through studying of different group trends and patterns of behavior; to develop trust and cohesion in the group of participants from different departments; to increase personal responsibility and productivity; to strengthen group discipline, loyalty and initiative among employees.
Leadership & Influence
The goal of the program is to learn practical skills of management psychology for leaders; strategies; skills and characteristics of a leader. The expected outcome of the program is to acquire tools and psychological techniques; to develop one’s management strategy through modern management methods; to learn psychological management framework and working with groups; to get acquainted with the psychological characteristics of the management process; to improve the process of negotiations, decision making, meetings and public appearances.
Goal Setting &
Despite having the same resources and skills, some people succeed while some fail. After 25-30 years of studies, Yale and Harvard have found out that people with GOALS can achieve 10 times greater than people who don’t. This program will be facilitated to help participants write individual SMART Goals for themselves, overcome setbacks and to give directions to achieve their goals. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! The Time Management workshop will cover strategies to help participants learn these crucial strategies. Participants will be given skillsets that include personal motivation, delegation skills, organization tools, and crisis management.
Customer Service for Business Success
Each and every one of us serves customers, whether we realize it or not. Maybe you're on the front lines of a company, serving the people who buy your products. Perhaps you're an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you're a company owner, serving your staff and your customers. The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillsets including Attitude to Serve; Building Customer Delight; Effective Communication; Body Language; Telephone Skills; Etiquette for Front Desk; Dealing with Difficult Customers.
Including Decision Making & Problem Solving
Facilitation is often referred to as the new cornerstone of management philosophy, with its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give participants a better understanding of what a good facilitator can do to improve any meeting or gathering. The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.
Sales is designed for Marketing Managers and Advertising Specialists of Marketing Departments, Retail Directors, Heads of Sales, all Entrepreneurs and Businessmen interested in increasing sales through the psychology of images and tools of neuro-marketing. This program will help participants to sell successfully. It will focus on Who do you sell to; What is a sale; How to sell attractively; What you must never do; Branding in Sales; Purpose and Strategy of Sales; Knowledge and Skills of Sales; Dealing with Perception and Emotions of Sales; Learning the Basic Tools of Sales.